Ethical Channel
At SOLÉ, S.A. we firmly believe in the importance of promoting a safe, ethical, equality and trust environment for all our employees, clients and partners in general.
For this reason, we have implemented a solid Ethical Channel that allows anyone to report possible misconduct or ethical violations that they have detected in our organization. A channel where any possible non-compliance or irregularity can be communicated to the organization, as described in Law 2/2023, of February 20, regulating the protection of people who report regulatory and anti-corruption violations.
WHAT FACTS CAN BE NOTIFIED?
You can inform through the Ethical Channel of the facts that you consider may be a breach of the legal regulations, the Code of Ethics or any current internal regulations, such as:
. Behaviors related to fraud and corruption.
Behaviors related to safety, health and hygiene at work.
de Discrimination and harassment in the workplace.
de Behaviors related to information security, data protection and stock markets.
. Anti-competitive practices.
. Behaviors that are contrary to human rights or damage to the environment.
. Other possible criminal or administrative offences.
MAIN FEATURES
Confidentiality: We understand that confidentiality is essential to encourage people to file complaints. We guarantee absolute confidentiality throughout the process and protect the identity of the person denouncing to the extent permitted by law. It includes the possibility of making the alert anonymously.
Unbiased research process: Once a complaint is filed, our team of experts will carefully investigate the matter objectively and diligently in accordance with internal regulations and applicable legislation. The rights of those involved must be respected throughout the process, in particular the presumption of innocence.
Protection against reprisals: We do not tolerate any form of retaliation against those who denounce in good faith. We are committed to safeguarding the rights and integrity of those who dare to denounce any irregularity. We will take appropriate disciplinary measures against any individual who takes reprisals against a whistleblower.
Resolution and monitoring: Once the investigation is completed, we will take the necessary actions to address the identified problem and, where possible, we will take corrective measures to prevent future violations. In addition, we undertake to keep the complainant informed about the progress and resolution of their complaint, whenever possible and permitted by law.
HOW TO SEND A COMMUNICATION?
Through the co-resol app:
1. Download the co-resolve app, accepting notifications. It is free and available on the App Store and on Google Play.
2. Press the button “click” and then enter the SOLE code
3. Select the channel button.
4. Write your message as specific as possible. You can attach images and documentation.
5. Identify yourself or select the anonymity option. In any case, you must accept the Privacy Policy.
6. Once you have completed these steps, you will receive a message as proof of receipt of your click.
7. Communication for click tracking will be done through a secure chat (you can access it from the chat button of the initial screen of the app) until it closes.
Through a web page:
You can access it through this link:
https://co-resol.bcnresol.com/webclick
1. Press the button “Do a click” and enter the SOLE code
2. Select the channel button.
3. Write your message as specific as possible. You can attach images and documentation.
4. Identify yourself or select the anonymity option. In any case, you must accept the Privacy Policy.
5. In this case, you will receive a unique identifier code and password that you will have to save to keep the communication, through a secure chat, about the status of your click.
6. Every time you want to know if you have a new message in the chat or want to provide more information, to ensure confidentiality, you must enter this code and password on the home page, in the button “Access to a previous click”.
Important:
This Ethical Channel is not an emergency service. This channel should not be used to report situations that pose an immediate threat. If you need assistance in such a situation, please contact your local authorities and use the channels defined for this purpose.